Reference

pgraja Terms & Conditions for Account Access

pgraja Terms & Conditions explain how your account connects to titles such as Sic Bo, Mystical Spirits and Basketball Betting, plus the steps for using DANA, OVO, GoPay…

Account rulesWallet termsPolicy accessData controls

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How These Terms Apply in Indonesia

pgraja Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions form the agreement between you and our brand when you create an account or use a service connected to the lobby. Before account access, we ask you to provide the required details and complete phone verification; your eligibility depends on local law.

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The rules cover account ownership, accurate details, login protection, wallet activity, game access and requests to close or amend an account. DANA, OVO, GoPay and QRIS are handled according to the payment status shown in your account, while bank transfer and virtual account instructions must be
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followed exactly. We may pause a transaction while checking account details, a payment receipt or a withdrawal request. In Yogyakarta and elsewhere in Indonesia, the same policy wording applies where local law permits. Reading these terms before opening an account helps you understand when access may
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be limited, how we contact you about changes and which records support a payment decision.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where Policy Questions Reach Our Team

A clear contact path matters when a Terms & Conditions question affects your account or wallet status.

Account access If phone verification or login access stops your account flow, contact our support desk through the displayed contact route. We use the account details you provide to locate the relevant Terms & Conditions point.

Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and visible status rather than a secret code. We can match the receipt to the wallet rule before explaining the outcome.

Policy changes When you ask about a changed clause, tell us the section or screen you saw. Our support team can clarify the effective wording and record a request to amend or close your account.

CONTROL POINTS

Six Controls Behind This Policy

We apply these Terms & Conditions through specific account controls rather than vague promises. Phone verification comes before account access, wallet checks rely on the payment reference shown in your account, and…

Data handling

We use the account details you submit to provide access, check payment status and respond to policy requests. Share only the details needed for the request, and keep your phone number current.

Cookies

Cookies and similar browser storage can keep your session and policy choices available between pages. You can review browser controls on your device, although changing them may affect account access.

Account security

Your account remains linked to your login details and phone verification step. Do not disclose passwords or verification codes; contact support if an unfamiliar sign-in or wallet action appears.

Record retention

We retain account, payment and support records for the period needed to handle the agreement, resolve disputes and meet applicable legal duties. A retention request can be raised through support.

Who to contact

Our support desk is the first route for questions about wording, access, DANA, OVO, GoPay, QRIS or account closure. Include the account reference so we can check the correct record.

Requesting changes

You may ask us to correct account details, explain a clause or review a data request. We may verify ownership through the phone linked to your account before making a change.

Terms & Conditions Questions We Answer

These common Terms & Conditions questions focus on the decisions you make before opening an account. We keep the answers tied to the actual account path, local wallet steps, policy access and support process, so you know what to check before using a title such as Rocket Crash or Fishing God.

They cover account creation, phone verification, login protection, game access, wallet activity, withdrawals, data handling, policy changes and account closure. Access depends on local law and the wording shown when you use the service.

Yes. The Terms & Conditions explain how DANA and QRIS statuses are recorded, when a receipt may be requested and why a transaction can pause while account or payment details are checked.

You can request a correction through our support route. We may confirm ownership using the phone linked to your account, then assess the request under the applicable Terms & Conditions before changing the record.

Access may pause when phone verification is incomplete, account details need checking, a payment reference does not match, or local eligibility requires review. We explain the relevant Terms & Conditions step through support.

We use the status and reference shown for OVO, GoPay, bank transfer or virtual account activity. Keep your receipt available; our team may request it before resolving a wallet or withdrawal question.

Contact support with your account reference and ask which records you want explained or amended. We assess the request against our Terms & Conditions, account obligations and applicable legal duties.

Open the Terms & Conditions link from the account or policy area before using the lobby. If wording looks different, contact support and mention the section so we can confirm the current text.

pgraja Terms & Conditions for Account Access

Where Policy Questions Reach Our Team

Six Controls Behind This Policy

Data handling

Cookies

Account security

Record retention

Who to contact

Requesting changes

Terms & Conditions Questions We Answer

01 What do pgraja Terms & Conditions cover?

02 Do Terms & Conditions apply to DANA and QRIS?

03 Can I correct details on my pgraja account?

04 Why might account access be paused?

05 How are OVO, GoPay and bank transfer records handled?

06 How do I ask about data retention?

07 Where can I read the latest Terms & Conditions?

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