Reference

pgraja Privacy Policy for Your Account

pgraja Privacy Policy explains how we collect, use and protect details connected with your account, mobile browser access and wallet activity.

Account dataWallet recordsCookie choicesContact requests
Explore Our Lobby Read FAQ
pgraja pgraja Privacy Policy for Your Account
HELP PATH

Privacy Policy Help Beside Login

A clear contact route helps you ask about Privacy Policy matters without repeating your account story.

Account access If phone verification or login stalls, use the support path beside the account entry point. Tell us the device type and approximate access time so we can trace the relevant event.
Wallet record For DANA, OVO, GoPay or QRIS questions, share the payment reference rather than your wallet password. We can compare the receipt detail with the account record.
Data request Ask us to correct, explain or remove eligible account details through the same support route. We may verify ownership before changing a record or disclosing stored data.
DATA PRACTICE

How We Handle Your Privacy Choices

We keep the Privacy Policy practical by linking each data purpose to an account action you recognise.

Account security

We use your phone verification result and sign-in records to confirm account access. If a login looks unusual, we may ask for another ownership check before discussing account or wallet details.

Payment details

A DANA, OVO, GoPay or QRIS reference is used to match a receipt with your account request. We do not need your wallet password to investigate a payment status.

Cookies

Necessary cookies support the session between login and the lobby on your mobile browser. You can manage optional cookie storage through browser settings, although some access steps may then behave differently.

Device records

We may retain device type, browser version and access time to review failed verification or unusual sign-in events. These records help us address a specific security question rather than describe your personal interests.

Retention

We keep account and payment records only for as long as needed for account operation, security checks, dispute handling and legal duties. When a record is no longer needed, our handling process removes or separates it.

Policy changes

When our data handling changes, we place the revised Privacy Policy on this page. Check the page before opening an account or changing wallet details so you can see the current wording.

Privacy Policy Questions About pgraja

These Privacy Policy answers address the account, device and wallet questions we hear most often from Indonesian customers. If your situation is different, use the support route beside login and include only the details needed to identify your request. Account access remains subject to local law.

It covers account details, phone verification, device and browser records, cookies, wallet references, support requests, retention and your route for asking us to correct or explain stored data.

Phone verification connects you to the correct account and helps protect login access. We may repeat an ownership check before discussing DANA, OVO, GoPay, QRIS or account records.

Yes. The Privacy Policy covers payment references and receipt details supplied during a support request. We use them to match a wallet event, and we do not ask for your wallet password.

Necessary cookies help maintain your session between login and the lobby on a mobile browser. Optional cookie storage can be managed in browser controls, though some account steps may change.

Use the support link beside login and state which record needs correction. Include your linked phone number, but do not send a password. We verify ownership before changing account details.

We retain account, security and payment records for the period needed to operate the account, handle disputes and meet legal duties. Records no longer needed are removed or separated.

Yes, contact us through the account support path with your question and linked phone number. Account access and eligibility depends on local law, including for customers in Jakarta.

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